Administrative Support

Administrative Support

For Beginners

2 Modules / 12 Topics / 1.5-3 Hours
Certificate

This course teaches you the basics of organization, resource and time management and communication. We explain how to manage office resources and time more effectively to improve everyone’s performance. We then show you how to improve your verbal and non-verbal communication skills to influence others and empower yourself. This course offers training that can make you a successful and effective administrative assistant or office manager.

Would you like to manage your time productively? Do you strive to be organized and want more responsibility in the workplace? This course helps you to reach these goals and teaches you everything you need to know to become a more efficient administrative assistant. We begin with an overview of practical skills to help you refine your organizational skills. We show you how to get the most out of voicemail, email and interoffice mail before explaining how to optimize your office space and work environment. The course demonstrates how to create a workflow pattern diagram to become more efficient in the workplace.

Time management is crucial to becoming great at your job and we provide proven techniques to help you to squeeze more productivity out of each hour. We examine the work breakdown structure document, a key tool to help you open communication between your colleagues and keep it flowing. Learning to prioritize your work will help you focus and keep you on track to meet your deadlines. We then explain how to handle particular tasks that require more precise organizing and execution and outline the basics of handling any special tasks that you may encounter. The course delves into verbal and non-verbal communication skills to illustrate their importance in different situations.

The course lays out steps you can take to empower yourself. Administrative support professionals are often expected to act independently, make decisions and resolve issues with little or no direction. Learning to operate without oversight is thus necessary but knowing when to be assertive or when to work as part of a team is equally important as it keeps the lines of communication flowing. Working well with your manager and having a positive relationship will lead to more responsibility and therefor more independence. This course is valuable to almost all working people but particularly suits those in administration. Every office needs organized administrators to maintain productivity and this course trains you to become an effective support professional on your way to becoming an office manager.

Modules 1:

Topic 1: Getting Started
- Getting Started
- Quiz

Topic 2: Organizing Part 1
- Organizing Part 1
- Quiz

Topic 3: Organizing Part 2
- Organizing Part 2
- Quiz

Topic 4: Time Management
- Time Management
- Quiz

Topic 5: Time Priority
- Time Priority
- Quiz

Topic 6: Special Tasks
- Special Tasks
- Quiz

Topic 7: Verbal Communication Skills
- Verbal Communication Skills
- Quiz

Topic 8: Non-verbal Communication Skills
- Non-verbal Communication Skills
- Quiz

Topic 9: Empowerment
- Empowerment
- Quiz

Topic 10: Team of Two
- Team of Two
- Quiz

Topic 11: Take care of Yourself
- Take Care of Yourself
- Quiz

Module 2:

Course Final Assessment

Course Outcome:

By the end of this course, you will be able to:

- Describe the importance and practice of good organizational skills
- Explain the process of maintaining effective time management
- Recognize how to provide excellent customer service
- Outline how to quickly prioritize and execute tasks
- Demonstrate how to deal with specialized tasks
- Appreciate the importance of verbal communication skills

To successfully complete this online certificate course by Growhouse and become one of our graduates, you need to achieve 80% or higher in this course Final Assessment. Once you have completed this certificate course, you have will have access to your certificate which is a great way to share your achievement with the world. Your Growhouse certificate is ideal for sharing with potential employers, include it in your CV, professional social media profiles and job applications. It is an indication of your commitment to continuously learn and upskill yourself and an incentive for you to continue empowering yourself through lifelong learning.

Blockchain & Bitcoin Fundamentals

Blockchain & Bitcoin Fundamentals

For Beginners

3 Modules / 8 Topics / 3-5 Hours
Certificate

The guiding principles, and inner workings of Blockchain Technology and Bitcoin.

In this online course by Growhouse, you will learn about the fundamental concepts of Blockchain and Bitcoin. You will learn about the factors that necessitate the use of Blockchain; such as its decentralization and distribution, as well as the inner workings of Blockchain technology. You will also learn about the importance of the Bitcoin cryptocurrency, and the elements needed for its use, such as wallets, exchanges, mining, pools, and much more.

This short online course covers the concepts of the use of Bitcoin and Blockchain Technology. It begins with a detailed introduction to Blockchain technology; explaining its most important features – decentralization and distribution. It then goes on to explain some of the workings of the technology, and relevant elements like Hashes, Blocks, Merkle Trees, and Ledgers. The first half of the course contains a brief history of Blockchain, an overview of its advantages, and an introduction to cryptography and cryptocurrency.

The second half of the course begins with a detailed explanation of Bitcoin and a comparison with regular/fiat currencies. This is followed by an outline of the advantages and disadvantages of the currency, as well as an explanation of the mining/creation process. It goes on to explain how to use Bitcoin, the factors that determine its price, and services like wallets and exchanges, that facilitate its use. The course concludes by distinguishing between Bitcoin and Bitcoin cash, explaining the limitations of the verification system, and steps proposed to remedy those problems.

Bitcoin, similar cryptocurrencies, and Blockchain have become increasingly popular, as their advantages over fiat currencies have become increasingly popular. This course goes into detail to explain the inner workings, guiding principles, and the factors that have contributed to the creation and increasing adoption of the technology, and the resulting currencies. It also explains how to get started with the use of Bitcoin, and other currencies. Why wait, get your crypto knowledge right now.

3 Modules:

Module 1: Introduction to Blockchain Technology

  • Learning Outcome
  • Blockchain Technology
  • Blockchain Structure and Features
  • History of Blockchain and Cryptocurrencies
  • Lesson Summary

Module 2: Bitcoin Cryptocurrency

  • Learning Outcome
  • Introduction to Bitcoin
  • Wallets and Exchanges
  • Uses and Applications of Bitcoin
  • Lesson Summary

Module 3: Course Assessment

Certificate

Course Outcome:

After taking this course, you will be able to:

  • Define what is Blockchain
  • Distinguish between the concepts of Decentralisation and Distribution
  • Explain the structure of a Block in Blockchain
  • Outline the purpose of Hashes and Ledgers
  • Discuss the advantages of using Blockchain over other databases
  • Explain the concepts of Cryptography
  • Outline the advantages of using Bitcoin, over Fiat currency
  • Describe the process of creating new Bitcoins
  • Differentiate between Bitcoin wallets and exchanges
  • Outline the factors that could affect the price of Bitcoin
  • Differentiate between Bitcoin and Bitcoin Cash
  • Differentiate between Hard and Soft Forks

To successfully complete this Certificate course and become a Growhouse graduate, you need to achieve 80% or higher in your assessment. Once you have successfully completed the course, you will have access to your course certificate, which is a great way to share your achievement. Your Growhouse Certificate is ideal for sharing with potential employers, include it in your CV, professional social media profiles and job applications, it is an indication of your commitment to continuously learn, upskill and achieve high results. It is also an incentive for you to continue empowering yourself through lifelong learning.

Basic Agent Skills

Basic Agent Skills

For Beginners

4 Modules / 15 Topics / 4-5 Hours
Certificate

Marketing as a discipline involves all the actions that a company or individual takes to attract customers and maintain relationships with them. This online course by Growhouse examines its facets and the diverse factors influencing an organizations interdepartmental marketing activities. We explain how marketing can identify the needs of prospective customers and how to distinguish between marketing mix factors and the wider forces driving them. We illustrate how organizations build strong customer relationships and create value through marketing. We unpack the reasons why managers use marketing dashboards to assess growth and potential areas of expansion. We help you recognize the purpose of an organizations environmental scanning to see how marketing activities can be affected by social changes pertaining to demography, culture, economics, and technology.

After completing module 1 which is solely based on marketing, you will have the option to continue the course with specific South African products. First we move to Module 2 which is optional. Our health 4 all module is purely based on our medical product. Three different options within our health products are to be discussed. This is our best seller which will help you as a new agent get off your feet fast. We move on to another optional module, which have our Funeral Assist at Module 3, this product is one of our main products and are good option for first time agents. Last we have Module 4 which will teach you a new product on the South Arfrican market for road repairs. This will give you a full insight on understanding our branded product and give you the opportunity to become a self-made agent for the road repairs market.

4 Modules:

Module 1: Fundamentals of Becoming an Agent

-          Learning Outcomes
-          Marketing Mix Factors and Customer Needs
-          How Customers Relationships are Built
-          Marketing and Organizational Strategies
-          Strategic Marketing Process
-          Market Environmental Scanning
-          Ethical Behaviour and Social Responsibility in Marketing
-          Module 1 Final Assessment
-          Certificate of completion

Module 2: Optional – Health 4 All

-          Lesson Summary
-          Primary Care
-          Hospital Care
-          Module 2 Final Assessment
-          Certificate of Completion

Module 3: Optional - Funeral Assist

-          Lesson summary
-          Funeral Assist
-          Electronic Coupons
-          Funeral Assist
-          Legal Assist
-          Lifestyle Products
-          Smart Wallet
-          Smart Talk
-          Module 3 Final Assessment
-          Certificate of Completion

Module 4: Optional – Road Repairs

-          Learning Outcome
-          Fundamentals of Road repairs product
-          Module 4 Final Assessment
-          Certificate of Completion

Course Outcome:

Once this course is successfully completed, you should be able to:

-          Discuss how organizations build strong customer relationships and customer value through marketing
-          Explain ‘marketing’ and the diverse factors driving its activities
-          Unpack how marketing can be utilized to discover and satisfy consumer needs
-          Identify the three kinds of marketing organizations and their strategies
-          Outline the planning phase of the strategic marketing process
-          Discuss the major psychological influences of marketing on consumer behaviour
-          Marketing products specific to South Africa
-          Health 4 All Medical Insurance
-          Funeral Assist
-          Road Repairs
-          In-life benefits such as Legal Assistance, Coupons, Myworld etc

To successfully complete this Certificate course and become a Growhouse Graduate, you need to achieve 100% on all the course assessments. Once you have completed this course, you will have access to your certificate. This is a great way to share your achievement with the world. Your certificate is ideal for sharing with potential employers by including it in your CV, professional social media profiles and job applications, it is an indication of your commitment to continuously learn, upskill and achieve high results and an incentive for you to continue empowering yourself through lifelong learning.

Executive Assistant Skills

Executive Assistant Skills

For Beginners

12 Modules / 33 Topics / 1.5–3 Hours
Certificate

This online executive assistant skills course will teach you effective time management and several of the other administrative soft skills required to become an efficient and effective executive assistant. In this course you will learn about the tools of the trade such as email protocol, computer skills, and communication skills. You will also learn how to schedule and manage meetings, and handle special tasks.

This course, Executive Assistant, will provide you with an understanding of the skills required to be an effective executive assistant. You will learn about working with your manager to understand and achieve productivity goals. You will be able to explain how to effectively manage your time and resources to be an effective executive assistant. You will also learn about key administrative soft skills necessary for working as an executive assistant.

This course then explains how to be best manage meetings in regards to scheduling and communicating. You will learn about tools of the trade such as email protocol, computer skills, software skills, and communication skills. You will also learn about phone and voicemail etiquette to best represent yourself and your manager when interacting with others over the phone.

This course then wraps up by discussing the process of being an effective gatekeeper. You will learn how to filter calls and emails for your manager to be most effective while also learning guidelines for handling confidential information. By taking this course you will learn the skills of an effective executive assistant.

Module 1: Getting started
Module 2: Working with your Manager
Module 3: Administrative Soft Skills
Module 4: Effective Time Management
Module 5: Meeting Management
Module 6: Tools for the Trade (1)
Module 7: Tools for the Trade (2)
Module 8: Being an Effective Gatekeeper
Module 9: Organizational Skills
Module 10: Confidentiality Guidelines
Module 11: Special Tasks
Module 12: Course Assessment

Course Outcome:

Having completed this course, you will be able to:

  • Identify and discuss different types of administrative soft skills
  • Describe how to effectively manage your time in the workplace
  • Recognize how to use appropriate email, phone and voicemail etiquette
  • Discuss how to be an effective gatekeeper
  • Outline the importance of organizational skills

Email Marketing

Email Marketing

For Beginners

2 Modules/ 11 Topics – 1.5-3 Hours
Certificate

This online course from Growhouse is specifically designed for beginners in email marketing. With the trend of eCommerce spreading worldwide, it is evident that people need to understand and learn more about the various aspects of eCommerce. One such aspect of this is email marketing, which is now heavily incorporated into the current practices of eCommerce. By keeping these important facts in mind, you will be studying information about email marketing that one needs to understand as a beginner. This course starts with a brief introduction to email marketing, then proceeds to explain different email marketing categories, their advantages, disadvantages, and some of the best online email marketing services. When it comes to the layout of this course, it is designed in such a way that the topics are linked and follow on from one another, for the convenience of the learner. This course is designed and structured in a simple way for easy learning. It consists of one module that comprises four main topics that are easy to read and follow. This will facilitate the learner experience and make it easy for you to understand the basic concepts of email marketing.

The comprehensive course is offered by Growhouse for you to become successful. While preparing for this course, straightforward language has been used, which will allow the readers to learn the essential aspects of email marketing without any difficulty. This Growhouse online course also enlists the four simple steps to create effective and interesting autoresponders. Additionally, this course discusses the different ways in which you can improve email opening rates. This course will help you to learn the vital progress of email segmentation, moreover, this course also defines how autoresponders can be deployed for automated email marketing practices.

The topics in this course cover all the essential topics of email marketing, i.e. the basics of starting email marketing, different types of emails used in email marketing, best email marketing services, A/B testing, and the process of email segmentation. In addition to this, the method of using autoresponders in email marketing is fully explored throughout the course. The learner will also learn to improve their email opening rates. Moreover, a short assessment is given at the end of every topic, which will help learners reinforce their knowledge. The course also contains a summary at the end by which the participants can review all the important information they have gained.

Course Outcome:

After completing this course, you will be able to:

-          Describe various aspects of email marketing
-          Compare different categories of email marketing based upon their advantages and disadvantages
-          Explain the importance of email marketing for businesses
-          Analyze and evaluate lead magnet and its role in email enhancement
-          Outline the process of creating a highly converting email form
-          Identify various types of online email marketing service providers
-          Define email autoresponders
-          Discuss the reasons of using email autoresponder
-          Identify the steps of creating an effective email autoresponder
-          Outline the process of improving email rates
-          Compute various strategies while starting with email marketing
-          Identify the process of email segmentation

To successfully complete this Certificate course and become a Growhouse graduate, you need to achieve 80% or higher in each course assessment. Your Growhouse certificate is:

Ideal for sharing with potential employers – include it in your CV, professional social media profiles and job applications.
An indication of your commitment to continuously learn, upskill and achieve high results.
an incentive to you to continue empowering yourself through lifelong learning.